Quick answers about sizing, our gear, shipping, returns and warranty.

FREQUENTLY ASKED QUESTIONS

SIZING & FIT

Which Kiloniner harness is right for my pet?

How do I choose the correct size?

What if my pet is between sizes?

How should the harness fit?

Are Kiloniner harnesses escape-proof?

Do Kiloniner harnesses have a no-pull option?

PRODUCTS & FEATURES

What is MOLLE?

Can I attach accessories and patches to my harness?

Are patches included with the harness?

What are the different leash attachment points for?

Can Kiloniner gear be used for working dogs?

Can Kiloniner harnesses get wet?

How do I clean my Kiloniner gear?

SHIPPING & ORDERS

How quickly will my order ship?

How can I track my order?

Do you ship internationally?

Will I have to pay customs, duties or import taxes?

Can I change or cancel my order?

RETURNS & EXCHANGES

Can I exchange my harness for another size?

What condition must an item be in for a return or exchange?

How do I start a return or exchange?

What if Kiloniner sent me the wrong item?

LIMITED LIFETIME WARRANTY

Which Kiloniner products are covered by the Limited Lifetime Warranty?

What does the Limited Lifetime Warranty cover?

What isn't covered by the Limited Lifetime Warranty?

Who pays shipping for a warranty claim?

Can you repair gear that isn't covered by the warranty?

Still have a question?