Quick answers about sizing, our gear, shipping, returns and warranty.
FREQUENTLY ASKED QUESTIONS
SIZING & FIT
Which Kiloniner harness is right for my pet?
Our harnesses are designed for different sizes, body types and uses. The D5 is designed for dachshunds and other long-bodied breeds, while the M5 is designed for smaller dogs. Our M1 and M4 models offer options for larger dogs, working dogs and adventure use. We also offer the M1 Lightspeed Harness specifically for cats.
How do I choose the correct size?
Use your pet’s actual body measurements and compare them with the size chart on the product page. Weight and breed can be helpful references, but measurements are the best way to choose the correct size.
What if my pet is between sizes?
Check the adjustment range for both sizes and choose the one that provides the best overall fit. Still unsure? Contact us with your pet’s measurements and weight and we’ll be happy to help.
How should the harness fit?
The harness should fit snug and secure without restricting movement or breathing. You should generally be able to comfortably slide a couple of fingers between the harness and your pet.
Are Kiloniner harnesses escape-proof?
No harness can be guaranteed 100% escape-proof. Select Kiloniner harnesses feature multiple adjustment points and a secondary rear body strap for added security, helping make it more difficult for dogs to back out. Proper sizing and adjustment are essential.
Do Kiloniner harnesses have a no-pull option?
Select Kiloniner harnesses feature a front leash attachment point that can help provide additional control for dogs that tend to pull. Check the individual product page for available leash attachment points.
PRODUCTS & FEATURES
What is MOLLE?
MOLLE is a modular attachment system originally developed for tactical gear. MOLLE panels on select Kiloniner harnesses allow you to attach compatible pouches, accessories and gear.
Can I attach accessories and patches to my harness?
Yes. Harnesses equipped with MOLLE can accept compatible MOLLE accessories, while loop panels can be used for hook-backed patches and identification.
Are patches included with the harness?
Unless specifically stated in the product description, patches and accessories are sold separately. This lets you customize your setup the way you want it.
What are the different leash attachment points for?
Depending on the model, leash points may be located at the front, top and rear, giving you different options for everyday walks, added control, training and other activities.
Can Kiloniner gear be used for working dogs?
Yes. Kiloniner gear is used by working K9 teams as well as active pets for training, search and rescue, detection, outdoor adventures and everyday use. Always choose gear appropriate for your dog’s specific activity and requirements.
Can Kiloniner harnesses get wet?
Yes. Many of our harnesses use durable, quick-drying materials designed for active use. After getting wet, allow the harness to air dry completely before storing.
How do I clean my Kiloniner gear?
Remove loose dirt and pet hair and hand wash with mild soap and cool or lukewarm water. Allow the gear to air dry completely. Do not machine wash or tumble dry. Avoid bleach, harsh chemicals and high heat.
SHIPPING & ORDERS
How quickly will my order ship?
Most in-stock orders are processed as quickly as possible during regular business days. Processing may take longer during sales, product launches, holidays and other high-volume periods.
How can I track my order?
Once your order ships, tracking information will be sent using the email or contact information provided at checkout.
Do you ship internationally?
Yes. Kiloniner ships to many international destinations. Available shipping services and rates will be shown at checkout based on your destination and order.
Will I have to pay customs, duties or import taxes?
International orders may be subject to duties, taxes or other import fees charged by the destination country. Unless specifically included at checkout, these charges are the responsibility of the recipient.
Can I change or cancel my order?
Contact us as soon as possible. We’ll do our best to help, but once an order has been processed or shipped, changes or cancellations may no longer be possible.
RETURNS & EXCHANGES
Can I exchange my harness for another size?
Eligible items can be exchanged according to our Return & Exchange Policy. We recommend checking your pet’s measurements before removing tags or using the gear.
What condition must an item be in for a return or exchange?
Items must be in resalable condition with original tags attached and free of pet hair, dirt, odors, damage or signs of use.
How do I start a return or exchange?
Visit our Return Policy page and select Start a Return to begin the process.
What if Kiloniner sent me the wrong item?
Contact us and we’ll take care of it. If the mistake is ours, Kiloniner will cover the necessary return or exchange shipping.
LIMITED LIFETIME WARRANTY
Which Kiloniner products are covered by the Limited Lifetime Warranty?
Our Limited Lifetime Warranty covers genuine K9R and Made in USA Kiloniner products purchased directly from Kiloniner or an authorized Kiloniner dealer or distributor. Tug trainers are excluded from the Limited Lifetime Warranty. Check the individual product page for specific warranty coverage.
What does the Limited Lifetime Warranty cover?
The Limited Lifetime Warranty covers defects in materials and workmanship under normal intended use for the expected service life of the product. Approved products will be repaired or replaced at Kiloniner’s discretion.
What isn't covered by the Limited Lifetime Warranty?
Normal wear and tear, chewing or other pet-related damage, accidents, misuse, improper care or fit, modifications, unauthorized repairs, environmental damage, and lost or stolen products are not covered.
Who pays shipping for a warranty claim?
Customers are responsible for shipping the product to Kiloniner for evaluation. If the warranty claim is approved, Kiloniner covers standard return shipping for the repaired or replacement product.
Can you repair gear that isn't covered by the warranty?
Possibly. Repair options may still be available depending on the product and type of damage. Contact us with clear photos and a description of the issue and we’ll review your options.
Still have a question?
We’re here to help. Contact us for assistance with sizing, product selection, orders, returns or your Kiloniner gear.