Shipping and Returns
You may return or exchange most new, unopened items within 30 days of delivery for a full refund or exchange.
To begin the return/exchange process, click here: Kiloniner Returns
Please have your order number and details about the product you would like to return or exchange. Shipping for returns and exchanges are at the customer’s expense. For any other inquires please email firstname.lastname@example.org.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 -10 working days after approval.
As a small pup and pop owned business, we require a minimal 2 day processing period. We are doing everything we can to ship every package as fast as we can. Thank you in advance for being patient with us.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.