Shipping and Returns

Returns Policy

You may return or exchange most new, unopened items within 30 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To begin the return/exchange process, click here: https://kiloninerpets.returnly.com 

Please have your order number and details about the product you would like to return or exchange.

For any other inquires please email info@kiloninerpets.com 

  

Refunds:

Once your return has arrived and been processed, expect your refund within 48hrs. However, in many cases you may receive a refund earlier. Overall expect the process to be anywhere from 5 to 10 business days.


Shipping:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

GET A 10% DISCOUNT ON YOUR FIRST PURCHASE!